Politique de confidentialité

This Privacy Policy explains how Lumervio, through the website lumervio.com, collects, uses, and protects your personal information in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and other applicable laws.

1. Personal Data We Collect

We only collect the information necessary to operate our website, process orders, and provide our services. This may include:

  • your first and last name;

  • your billing and delivery addresses;

  • your email address;

  • your telephone number;

  • your order history;

  • technical and browsing information, such as your IP address, device, browser, and cookies.

Payment information is processed securely by third-party payment providers and is not stored on our servers.

2. How We Use Your Data

Your personal data may be used to:

  • process, dispatch, and track your orders;

  • provide customer support and respond to your enquiries;

  • send order-related emails, including confirmations, tracking updates, and invoices;

  • improve the website and user experience;

  • secure payments and prevent fraud;

  • analyse website traffic and performance.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • performance of a contract, including orders, deliveries, and customer service;

  • your consent, including for newsletters and non-essential cookies;

  • our legitimate interests, including website security, fraud prevention, and service improvement;

  • compliance with legal, accounting, and tax obligations.

4. Cookies

lumervio.com uses:

  • essential cookies required for the website to function;

  • analytics and marketing cookies, subject to your consent.

You can manage your cookie preferences at any time through the cookie banner or settings available on the website.

5. Sharing Your Data

Your personal data may be shared only with service providers required to operate our business, including:

  • shipping and logistics providers;

  • secure payment providers;

  • website hosting, maintenance, security, and analytics providers.

These providers may only use your information to perform the services requested from them. We do not sell or rent your personal data.

6. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area.

Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection laws, including approved contractual protections where required.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, misuse, or disclosure.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations.

This may include:

  • order and transaction information for the period required by accounting and tax laws;

  • analytics cookies for a maximum of 13 months;

  • customer service communications for up to 3 years.

9. Your Rights

Under the GDPR, you may have the right to:

  • access your personal data;

  • correct inaccurate information;

  • request the deletion of your data;

  • object to certain uses of your data;

  • request that processing be restricted;

  • receive your data in a portable format;

  • withdraw your consent at any time.

To exercise your rights, please contact us at:

📧 info@lumervio.com

You may also lodge a complaint with your local data protection authority. In France, the relevant authority is:

CNIL – Commission Nationale de l’Informatique et des Libertés
www.cnil.fr

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, regulatory, or technical changes.

The current version is the version published on lumervio.com at the time of your visit.