Politique de remboursement

At Lumervio, we are committed to ensuring you are completely satisfied with your purchase.
This Return & Refund Policy outlines the conditions for returns, refunds, and exchanges for orders placed on lumervio.com and delivered throughout Europe.

1. Right of Withdrawal (30 Days)

In accordance with applicable distance selling regulations, you have the right to withdraw from your purchase within 30 days of receiving your order and request a return, exchange, or refund without providing any reason.

To initiate a return request, please contact us at:

📧 info@lumervio.com

Once your request has been approved, we will provide you with the return instructions and the appropriate return address by email.

2. Return Eligibility

To be eligible for a return:

the product must be returned in a resalable condition;
it must be complete, including all accessories and supplied components;
it must be properly packaged to prevent damage during transit.

Whenever possible, products should be returned in their original packaging, although this is not mandatory.

If a returned item is damaged due to inadequate packaging during return shipping, an appropriate deduction may be made from the refund amount.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

the product is defective;
the product was damaged during delivery;
the product received does not match the order.

In these situations, Lumervio will cover the return shipping costs.

To facilitate the handling of your request, photo or video evidence may be requested.

4. Fragile Products

Some products sold on lumervio.com are fragile items.
When returning these products, please ensure they are packed securely using appropriate protective packaging to avoid damage during transportation.